Frequently Asked Questions

Answers to some of our most frequently asked questions can be found below.
If you cannot find the answer to your question, please
contact us.
To get started using ActewAGL’s electric vehicle charging stations register for a RFID card here. We’ll then send the RFID card to your nominated postal address and you’ll be ready to start charging your EV at our Rapid and Fast chargers.
From 1 March 2017, a pricing structure will be introduced for the usage of the electric vehicle charging stations. Please go to the pricing page for more information on subscription plans. Note that the default subscription option is the Freedom- Casual Plan. You can change your default subscription by logging into your account and selecting a different subscription plan on the manage subscription page.
Yes. All charging stations are near signposted EV car parks. Please follow the signage located at each charging station.
Non electric vehicles are permitted to park where the space is labelled ‘electric vehicle preferred’. However, only electric vehicles are permitted to park in spaces labelled 'electric vehicles only'.
Some EV chargers are located in car parks where a parking ticket is required to be purchased to occupy the spot. Please follow the parking permit instructions for each car park to avoid a fine.
One vehicle can be charged at a time. The Rapid Charger station has two dedicated car spaces to cater for the different plug arrangements for all electric vehicles on the Australian market.

For general enquiries and operational issues please contact us.

In an emergency please call ActewAGL’s electricity faults and emergencies number 13 10 93.

The Rapid Charger can recharge your vehicle in a short period of time, between 20-30 minutes (subject to your EV battery size). The Fast Charger can recharge your vehicle in a few hours.
Customers can add their card details via the BPOINT® Receivable Solution powered by the Commonwealth Bank of Australia (CBA). Once you have registered online and logged into your account, go to the manage direct debit to add your payment details. Monthly invoices will be issued on the beginning of next month and debited monthly as per indicated in the invoice due date.
If you cannot find the information you are looking for please contact the EV network team.
Once you have successfully logged in, you can navigate to manage direct debit page by clicking on "My Account", located at the top right corner of the screen, then click on the Direct Debit by BPOINT® button to add/update your details.
You will receive your invoices monthly via email. Also, you will be able to view your invoice online when you login to your account.
No, you do not need a new RFID card if you already have a RFID card. However, you will need to register online and add your payment details to keep your RFID card activated once billing starts in March 2017.
Please note that the Freedom- Casual plan is the default plan. To change your payment plan, login to your account and go to Manage Subscription under "My Account" section, located at the top right corner of the screen. You can select your plan by clicking the subscribe button for your selected option. Your subscription plan will be renewed automatically. Auto Renew can be turned off in Manage Subscription page. Once your subscription plan expired, you will be defaulted back to Freedom- Casual plan.
Your RFID card might be suspended or deactivated. To get your RFID card activated, you will need to update your payment details. Please make sure to register online. Upon successfully login to your account, go to manage direct debit under "My Account" section. If your RFID does not work after making these adjustments please contact us and we will resolve the issue.

Rapid Charging Stations – FAQ

Rapid Charger - Level 3

Rapid Charger - Level 3

It is a 50kW ‘level 3’ electric vehicle Rapid Charger. It has two connector types or plugs known as CHAdeMO and CCS Combo type 1. Both plug types use high voltage direct current (DC) and deliver up to 50 kW of power.

CHAdeMO Plug

CHAdeMO Plug

CCS Combo Type 1 Plug

CCS Combo Type 1 Plug

The below table displays some common vehicles and which Rapid Charger plug they use.

Electric Vehicle Plug type
Nissan Leaf CHAdeMO
Tesla Model S CHAdeMO*
BMW i3 CCS Combo Type 1
Mitsubishi i-MiEV CHAdeMO
*Tesla Model S is able to use the CHAdeMO plug with a CHAdeMO Charging Adapter, sold separately by Tesla.

Follow the below diagram and instructions to use the rapid charging station.

Rapid Charger Interface

Rapid Charger Interface

1. Connect plug to car: an icon flashes when the unit is available for use.
2. Card activation: swipe your RFID card over this area to activate the user interface and to also unlock a charging session.
3. MAX or HALF: toggle button to select a half or maximum charge amount. If this button is not pressed it will directly go to maximum.
4. START: push to start the charging session.
5. STOP: swipe your RFID card again over the area at point 2 in the diagram and press STOP to unlock the plug from the vehicle. This prevents another user unplugging your vehicle before you have finished charging.
6. Return plug to charger: an icon flashes to indicate that the charging session is complete and the plug should be returned to the plug holder.
7. Not in service: an icon will light up when the charger is not in service
8. Locked symbol: lit when a charging session is in progress and the interface panel is locked.
9. Charging indicator: will glow when a charging session is in progress.
10. LED information displays: the LED screen displays minutes, battery percentage during charge, kilowatts delivered.

Time required to fully charge an electric vehicle depends on a few factors; however the capacity of the battery is a large determinant. If the vehicle has a large battery, charging time will be longer. Below is a table summarising some common electric vehicles and their respective recharge times.

Vehicle Battery Size (kWh) Approx. Charge time (0% to 80%)*
Nissan Leaf 24 15 – 20 min
Tesla Model S 70 - 90 1 – 1.5 hr
BMW i3 22 15 – 20 min
Mitsubishi i-MiEV 16 15 min
*Not all electric vehicles are able to be rapidly charged. Electric vehicles with a rapid charging DC socket are able to charge to approximately 80% of their capacity, after this the battery can only accept a lower current and therefore, charging speed is reduced.

Fast Charging Stations – FAQ

Fast Charger - Level 3

Fast Charger - Level 2

These charging stations have a charging capacity of up to 22kW with a Mennekes type 2 socket enclosed with weather resistant shutters for protection. They are compatible with all type 2 charging plugs according to IEC 62196-2.

Mennekes Socket with shutters

Mennekes Socket with shutters

Mennekes Plug (7-pin Connector)

Mennekes Plug (7-pin Connector)

A type 1 to type 2 adapter lead compatible with the Mennekes plug is required for charging with the Nissan Leaf, Mitsubishi i-MiEV, Mitsubishi Outlander PHEV and BMW i3 models. Fast electric vehicle charging stations are also known as level 2 charging stations.

Follow the below instructions to use the rapid charging station.

1. Insert plug: push while turning the plug counter clockwise into the socket.
2. Card activation: swipe your RFID card over the RFID icon to unlock a charging session. The circle around the RFID icon will light up as your card is being validated. The ‘charging’ light on the display will turn on when validation is successful.
3. Remove the plug: remove plug from the socket when you have finished charging. When your vehicle is fully charged the ‘charging’ light will turn off and the ‘available’ light will turn on.

Time required to fully charge an electric vehicle depends on a few factors. The capacity of the battery is a large determinant. If the vehicle has a large battery, charging time will be longer. Below is a table summarising some common electric vehicles and their respective recharge times for the level 2 charging stations.

Vehicle Battery Size (kWh) Approx. Charge time
Nissan Leaf 24 3 – 6 hr
Tesla Model S 70 - 90 3 – 4 hr
BMW i3 22 2 – 6 hr
Mitsubishi i-MiEV 16 2 - 4 hr
Mitsubishi Outlander PHEV 12 1 - 3 hr
* Please note that battery size and charging times may differ depending on year and model of your EV.